As I sat at my desk on March the 19th 2020 Sarah looked over from her monitor and said ‘Can you log into Microsoft Teams please Mel’…. this is where it all started. 

The days that followed saw us pack up the office and move it into our own homes, could we function like this? We didn’t know but we were going to try our hardest to make it work. We all quickly learnt how Teams worked and Margie set to work on diverting the office telephone number to our personal mobile phones.  The reality of working remotely hit!

The workdays that followed were filled with phone calls to customers and the care team to check in with them, whatever they needed we listened, and we found a solution.

The acts of kindness that started to happen were just second nature to everyone and 12 months on they are still an everyday occurrence, the Acts of Kindness newsletter was born and was sent out with schedules and some word puzzles and activities to help with boredom during lockdown.

PPE deliveries were arriving on my doorstep and paperwork drop offs and pickups were happening through my kitchen window, nothing was stopping us continuing to provide the outstanding care to our customers.

People refer to the last 12 months as ‘Strange times’ I think I prefer to think of it as a ‘life lesson’. Human Beings are far more resilient to change than they give themselves credit for and the Team at Wright Care at Home have evolved into a stronger family because of this.

Every day we count our blessings but we will always remember the families that lost loved ones during this time  💜

Written by Melanie Clipston

Office Manager