We believe in offering consistently high care to all of our customers, we pride ourselves on asking for your feedback regularly to ensure we are always putting you at the heart of our service

Wright Care at Home started caring for my mum in late April 2022. The twice-daily visits gave me the confidence and assurance that my mum was being looked after and supported with her activities of daily living and restoring her dignity after a very difficult time in her life. In addition, the time spent with her by the carers was helping her to regain her confidence to interact with others. Something she lost through being alone too much through the Covid pandemic.
A few weeks ago when the carer visited my mum, who that day, was very unwell. She called for help from the care manager and contacted me. We decided that an ambulance was needed. Both the carer and manager stayed with Mum until the ambulance arrived and I could get there. This took a while, but they supported her and ensured she was safe and comfortable. They even helped to pack a bag for her impending hospital stay.
Mum is home now and I am safe in the knowledge that every day, caring people are looking after her.

My first encounter with Wright Care at Home was when I was facing the discharge from hospital of both of my parents who both had very different care needs but had come to the stage in life where they were no longer able to care for themselves or each other.  Wright Care at Home hadn’t been established long and to be honest we were a bit out of our area, but Sammy Wright agreed to visit us and discuss our needs. As I was tasked with trying to provide this care that in itself was a huge relief – having someone who was prepared to just come and have a chat was such a delight but when I myself and parents met her we knew her ethos and that of her business was head and shoulders above any other care company.  I’d spoken to so many other care providers, none were prepared to visit, and they all just seemed to want to sell us a package that was convenient to them, not focussed on the specific needs of my parents.

I consider myself one of luckiest of people when Sammy agreed to put in place a care package for my parents.  It was like a huge weight had been lifted off my shoulders, but that was just the start.  What followed was quite simply exceptional.  Carers who were passionate about their job, individuals with so much care and concern and a management structure that ensured my parents were central to everything that was provided for them whilst I was also key to the whole support regime and kept informed of any issues Mum and Dad were having, often things they wouldn’t have shared with me.  Wright Care at Home gave me back my independence following several months of trying to do it myself, and at the same time gave my parents their lives back, free to live their lives in their own home.  It was a perfect relationship between all the various parties and I watched as my parents thrived.  They really did enjoy the carers visits, they became an adopted family and one of the highlights for them was the weekly sheet advising them of who was visiting when – a simple pleasure perhaps but something they cherished.

Sadly my Dad didn’t enjoy the care for too long, but thanks to his carers we were alerted very quickly to health issues and were able to get him the hospital care which made his last days much more comfortable that they would have been prior to his passing.  The care that then followed for my Mum was exceptional and well beyond any expectations.  Wright Care at Home supported her fantastically through a very difficult time and kept me very well informed of how she was doing, at times on a daily basis, right up to her unexpected passing a year later.

I will remain eternally grateful to Sammy and the team at Wright Care at Home for all they did for my parents, and indeed for all they did for me. The team is simply the best, genuinely caring individuals who together deliver everything they say they will and more.  I couldn’t have chosen better.

Graham – NOK Family member for Parents

Dear all,
I would like you to pass on our thanks to your colleague who has been looking after my parents. To say she was well-liked is an understatement (I think my parents would have adopted her if they could). She went out of her way to help in any way she could and for Mum and Dad, who have sadly had to go into respite care, her visits were the highlight of the day. She was always cheerful and had time to chat and make my parents feel relaxed.

Please tell her how much we, as a family, appreciated her work and commitment to her duties regarding Mum and Dad and I know they will miss her.
Thanks also to all your team for their work, it has been much appreciated.

Review from S S (Son of Client) published on 10 November 2022

A truly caring organisation who take pride in doing what is required of them. Initially very apprehensive in putting my mother’s care in someone else’s hands, but have peace of mind in knowing that she is being well looked after and her needs met. Would have no hesitation whatsoever in recommending this company.

5.0 Excellent | 5.0 Quality of service | 5.0 Quality of staff  | 5.0 Value for money

My mum was diagnosed with vascular dementia and we asked Wright Care to look after her in her own home for as long as possible. They were perfect – the carers team got on well with mum, were respectful and compassionate when dealing with her, the feedback we got was excellent and very helpful. I cannot praise Sammy Wright and her team enough – during what was a worrying, frustrating and stressful time, Wright Care at Home was always there – reliable, cheerful, helpful – we knew mum was in good hands.

Reviewed by Sara Phillips on May 24 2017 – A parent/ guardian/ family member

5.0 Excellent | 5.0 Quality of service | 5.0 Quality of staff  | 5.0 Value for money

The team from The Grey House (also known as Wright Care at Home) provided excellent care for my mother which allowed her to stay in her own home and retain her independence, which was so important to her. The management team, and the carers they provided, were flexible with arrangements, proactive in their delivery of care and always put my mother’s needs first. They provided regular and helpful feedback to me, and were always willing to undertake additional duties when asked. I would have no hesitation in recommending them to anyone looking for in-home care and support for an elderly relative who wishes to remain in their own home.

Reviewed by Paul Bell on May 24 2017 – A parent/ guardian/ family member

5.0 Excellent | 5.0 Quality of service | 5.0 Quality of staff  | 5.0 Value for money

Wright Care at Home have been incredibly supportive and professional whilst caring for my parents during a very difficult time. The dedicated team are second to none, caring in a warm and sensitive manner but also very professional and efficient, a wonderful combination. Communication is excellent and the client is definitely the focus of this wonderful company. I have no hesitation in recommending them.

Reviewed by Julia Fraser on Nov 11 2016

A parent/ guardian/ family member

5.0 Excellent 5.0 Quality of service 5.0 Quality of staff 5.0 Value for money

I could not have asked for a more efficient and caring group of people to look after my father in the last few months of his life. Every member of the close knit team, were professional, friendly, kind, hard working and fun. I felt like they became a part of our family and cared as much about my father as I did. I would not hesitate to recommend Wright care at home/the grey house to anyone. They were never to busy to talk to me about my father or his care needs and tailor made a care plan to suit us which adapted as his needs changed. In fact I feel lucky to have met them.

Reviewed by Anonymous on Jan 17 2017 – A parent/ guardian/ family member

5.0 Excellent | 5.0 Quality of service | 5.0 Quality of staff  | 5.0 Value for money

Wright Care at Home have been providing care for my parents for a few weeks now and have been invaluable in helping them and me maintain independent living. All the staff are incredibly professional, friendly, hard working and really do care. The phrase going the extra mile certainly does apply to the whole team and we are so so lucky to have found them. From my initial meeting right through to the care starting and up to date we have been constantly updated with how things are going, when visits are due and who will be coming along to the home. Regular newsletters and calls keep us updated with business developments and gives great confidence and comfort that we have made the Wright choice in care provider. Always readily contactable in a variety of ways I cannot recommend Sammy and her dedicated team highly enough. They are an amazing group of people – thank you all so much.

Reviewed by Graham Scotney on Nov 24 2016 – A parent/ guardian/ family member

5.0 Excellent | 5.0 Quality of service | 5.0 Quality of staff  | 5.0 Value for money

Wright Care at Home are a small team of very dedicated carers, my parents have received fantastic care and support. I live 200 miles away and the communication is absolutely fantastic emails, texts answered promptly day, night, weekends. I cannot recommend them more highly. Attention to detail is second to none. Nothing is ever too much trouble. I am extremely fussy and so are my parents. We are thrilled and feel very lucky to have found such a fantastic care provider.