I have been with ‘Wright care at Home’ for 15 months now. My first part of the journey was community based.  It was Fast paced, a whole heap of new knowledge and skills for me. I was able to complete my Level 3 in Health and Social Care, which I loved and completed too.

I have come across some incredible people and it has been a pleasure to care for them. There are always highs and lows in the care industry, and the challenge that hit us most was Covid and we had to change how we worked to become more vigilant about protecting those that are vulnerable.

As expected, ‘Wright care at Home’ became tight and with the introduction of new covid policies, procedures and introduction of PPE was among us.

From the first lockdown our protective equipment was Stage 4, head to toe. Including visors. For twelve months this has not changed. I can honestly say, it was the best decision from management. We have all been protected and all those in the community too, right from the very start. It was a new normal for us, that has now become a habit.

As with any care company, we are only human and although we are passionate and determined to provide the best care for the vulnerable in the community at times, we too need to express our concerns, feelings, and emotions. With the management on hand day and night, support for carers is always their priority.

Four months ago, I was approached by the management as the need for a new Care Lead for a 24-hour care package became available. They thought this would be a position I could flourish in and grow. This was the best move I ever made. We are a team of six, and the quality of life we have given to a lady in such a short amount of time has been incredible.

We have incredible carers who have joined ‘Wright care at Home’ throughout the pandemic and have shown their dedication, helping fellow carers through tough times, especially when the snow and ice hit.

No matter the challenges we take them head on. All those in the community have been amazing to adapt to the changes over the past year, and very understanding. Many of us are fortunate to of been vaccinated now. We will not be beaten by the pandemic. We will always be here to protect our customers and one another.

Written by Michelle Thompson

Community Care Lead