It seems some time since I was sat filling out my registration forms embarking on my new adventure to register as a care provider!
But now it’s the 25th October 2016 and its exactly six months since my team delivered their first care visit in Stamford.
Where has, the time gone???
Care worker – It always seems such an understated job! With the bad press, we daily read in newspapers both local and national, and this stigma that anyone can do this role I feel it needs some recognition.
So, what does being a Care worker mean?
A care worker must have special qualities; it takes someone very special to be a care giver. As care workers, we are making a difference to someone’s day. We are not just delivering them a cup of tea, or filling a purpose that tick’s boxes on a piece of paperwork. It is much more than that.
It’s about making a real difference; it’s giving everyone that time that they need to be able to stay in the familiarity of their own home surrounded by those that they love and around the memories they have built over the years.
A care worker is Kind, caring, thoughtful, proactive, compassionate and trustworthy. Our care workers really do make a difference. They support person centred care, they fulfil the wishes and needs of individuals and they ensure independence is promoted.
All the team go above and beyond their duties they are always committed to ensuring we act as a team and that our customers are safe, comfortable and above all else happy!
Care workers really are a special type of person. They take the time all hours around the clock to support those in the community. 365 days of the year they are there and always putting someone first!
Where are we now?
6 months ago, we had a team of 5 and now 6 months on we are a team of 11 and still growing. We moved into our new office, our customer base has quadrupled and our care team is twice the size. We have taken our time to know our customers and grow ensuring that our standards never drop. This is what makes us brilliant and this is how we always get it right or ‘Wright’ should I say!
Every morning I wake up and smile because I have given something back, I’ve given individuals the chance to shine in their roles and build into new roles. I’ve given customers great service and I’ve built a small family business that not just me but all of us here are proud of.
We are now looking for a bigger office so we can build space for our ever-growing team of stars! We are constantly training and building the skill sets of our team. Ensuring we retain the awesome care team we have worked so hard with.
Celebrating successes however small every day! We are now working with other health professionals such as independent social workers, and charities closely to support our service.
We recently started teaming up with another care provider sharing experiences with recruitment and training and ensuring we are always one step ahead.
Achievements
I could not be more proud of this organisation and team.
In the last six months, we have seen carers grow and develop into future higher roles.
We have three members of the team working towards completing their level 3 diplomas in health and social care, we have carers doing intensive learning courses studying specialised areas such as palliative care, dementia care, customer service, safeguarding, equality and diversity.
We recently all developed our knowledge and undertook course in diabetes awareness and Parkinson’s…. Every day we are continually developing our skills so we can support those in the community.
Extended Family
We do call ourselves a family here, we support each other every day and ensure we are always working together.
Our trainer has become part of our team too and now works closely with us identifying areas of development.
We constantly work alongside other local health professionals ensuring we give our customer’s the highest standard of care.
We are part of the social care commitment and dignity council.
Recently we joined the dementia friends- leading the fight against dementia.
Rewarding the team
What’s so important to me is that my team are rewarded! It shows what we stand for. Zero sickness in six months, full retention of all staff and seeing my team grow and develop into higher roles is what makes me smile.
This journey has been profoundly the best and I can’t wait to continue and there is not one day that is the same that doesn’t present a challenge. But that’s what I love and what strives me to always be aiming for the best service to our customers.
So, watch this space for the next 6 months……
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