Wright Care at Home – October Newsletter

Autumn is a lovely month, as we see the colours change and everyone start to wrap up warm. We are all looking for those comforting British foods indoors and hot chocolates rather than ice creams and salads. It’s also a time where at Wright Care we know we get busier and so our winter recruitment campaigns begin, our Winter contingency plans are discussed, and we start to ensure our carers are ready for community work in the colder months. This month has been full of training, development, planning, and exciting events such as weddings!

Geva is collecting for special care babies this Xmas…

Our lovely caring Geva is doing something fantastic for the special care babies this year! We wanted to get on board and help her with her special deliveries…..

Please see her words below of her Christmas drop and if you would like to help please drop a gift to our office

CHRISTMAS COLLECTION

For the last 2years I have done a collection for the special care babies and children up to the age of 16 who are in hospital over Christmas.

I started this as I spent my 1st Christmas as a mother in 2011 in hospital with my 1st baby who sadly never came home. When you are in hospital with your child especially over Xmas it’s very easy to forget to still make memories, Xmas morning is when the realisation hits that you haven’t celebrated as you would if your child was home, donations means the parents have one less thing to think about, and also less guilt to feel about why your child is there to begin with. I can’t spend Christmas with my son Archie but doing charity work and donations makes me feel I’m doing something special in his name.

All you need to do if you wish to donate is buy a present for a child between the age of 0-16, wrap it up and write on it if it’s for a boy or girl and what age. Then put love Santa drop it round to the WCAH office and I will then deliver it to hospital, last year was just Peterborough hospital, this year I want to raise enough presents to do a drop to a second hospital. Let’s all get together again and make these kids smile and help their parents at this hard time to have great memories rather than sad ones. I still to this day remember how my 2011 Christmas felt.

A big thankyou to our Customers for your understanding as we have been fighting off sickness bugs…

Sadly, this last month has been a challenging one as we have experienced a height of sickness within our team.

Unfortunately, this is one of those uncontrollable elements within our industry and we have been fighting the awful sickness bug that has been going around which has reduced our team to small numbers.

We would like to say a big thank you to everyone for your understanding as we appreciate this has impacted our continuity of care at times. Hopefully the bug has now done its rounds and we will be back to our full team very shortly.

We also want to thank our amazing team for working extra hours to ensure everyone has still been delivered their care visits including the office team who have been working around the clock without their days off to support the care team.

We really do have a fantastic team!

Make the most of our ‘Voluntary request Service’…

Each month we send out our voluntary request forms.

This is a valuable service that can really support companionship and your independence in the community.

Our Care team give up a couple of hours here and there to go that extra mile with our customers. This month was no different as ‘Tania’ our Care Ambassador delivered just this.


Customer Experience

‘One day I received a leaflet from Wright Care at Home with my schedule of visits advertising Voluntary visits.

It was offering all their customers time to do anything of your choice with a Wright Care volunteer.

I had not been in the High St. in Stamford for almost 3 years. – so this was my moment! I filled in the form and very soon received a phone call to arrange a trip in my wheelchair into Town. It was really going to happen, and I felt quite tearful at the prospect.

It wasn’t that I wanted to shop. It was just that I wanted to keep up with all the changes going on around me in Stamford.

My volunteer made it so easy and pleasurable. I thoroughly enjoyed every moment. I can’t thank her enough.

So, I would say to anyone hesitating to take up the offer ‘seize the moment’. You will be in good hands, and of course this is typical of Wright Care and all its staff going the extra mile!

We are so lucky to have this professional organisation available to us and as they say ‘use it or loose it! So, don’t hesitate – do it!’

Tina visits the Big City ‘London’ to develop her skills…

We are super proud of our ‘Care Coordinator’

Tina has attended and is now certified to deliver training to our Team as she is now a ‘Train the trainer’ in dementia awareness.

This was an area Tina felt passionate about and we are always looking to support our employees to grow.

Tina is excited about delivering her first session of training to carers about Dementia awareness, living with dementia and how to deliver dementia care in the community.

Congratulations Tina!

Sarah our now ‘Acting Care Manager’ got Married…

Our lovely Sarah tied the knot this month. It was a fabulous day and evening and was fantastic to share the celebration with some of our team who were on days off.

Sarah has been planning this big day for a while and we were delighted to see her looking so happy!

She of course looked stunning as a bride as did her husband ‘Ben’ who looked very Dapper.

Lots of customers have been asking on our visits so we thought we would share a couple of photos from her big Day!

Congratulations Sarah!

We all wish you love, luck, happiness and a future that is full of cherished memories.

From the Care Director…

A great month as always working with the fantastic team we have.

Training, voluntary visits, and even a GREAT wedding!

Samantha has now left to begin her maternity leave and Sarah is now acting as ‘Care Manager.’ As expected thoroughly enjoying this new role.

Sickness was challenging this month with the horrid bug doing the rounds but as always our team supported one another to ensure everyone still received excellent care.

Here’s to the festive countdown now… Fingers crossed ‘NO SNOW.’

Recent Posts