A brilliant rating awarded following inspection by CQC….

Wright Care at Home were recently awarded ‘Good’ overall in their recent first Inspection

Wright Care at Home have recently had their report published by the ‘Care Quality Commission’ following their first comprehensive inspection of their services.

You can read this by clicking on the below link

http://www.cqc.org.uk/location/1-2404387773#accordion-1

The report shows a full overview of the service we provide and was a credit to the Care Team and Office team who work so hard to ensure we are delivering a high standard of care.

CQC rate services by looking at 5 areas. These are known as ‘Key Lines of enquiry.’ The five areas they rate are:

Is the service Safe

Is the service Effective

Is the service Caring

Is the service Responsive

Is the service Well-Led

Wright Care at Home were shown to put heart in the care of the service they provide in the community which follows their Family ethos. They began delivering a service to those in Stamford and the surrounding villages in April 2016. In this time they have provided 62 individual’s with care and to a high standard.

They were rated ‘Outstanding’ for their leadership of the service they provide. Ensuring Carers were skilled and trained to provide a high quality service. A CQC lead inspector quoted for the ‘Stamford Mercury’

‘Our inspectors were impressed with what they found when they visited Wright Care at Home in Stamford, We found that people were at the heart of the service. The leadership and staff are to be congratulated for the work they do for the people in their care.’ – Rob Assall-Marsden – CQC Head of inspection for Adult social care in the central region.

 

Samantha Wright – Registered Care Manager & Director

The CQC report stated a comprehensive review of the services however mentioned; The provider went above and beyond usual homecare services in a number of different ways. Events were organised to give people a chance to meet each other socially. Staff encouraged and supported people to retain an active presence in their local community and to maintain personal interests and hobbies. The registered manager was known personally to everyone who used the service and provided staff with strong leadership. Staff worked together in a friendly and supportive way. They were proud to work for the service and provide a quality service. Staff felt listened to by the registered manager and provider.

The Care Manager arranged a team meeting with a twist this month, she wanted to show the team her appreciation and gratitude for al their hard work. A meeting was arranged at Stamford’s iconic spot ‘Burghley House.’

‘My team are at the heart of the service and from day one I have always said, if I have a happy team I will have happy customers. We have consistently approached our service by keeping compassion at the heart of everything we do. I have been a care worker and worked my way up till now. Often there is a mis-conception that carers are not skilled and I often feel they are not recognised for the incredible determination and love that goes into what they do. I have an amazing team who all have many different personality’s. They have a strong team work ethic and always support each other. Their loyalty always goes a above and beyond and this is never a job to them. They have passion and love for what they do and this is always seen in the overwhelming feedback I often receive on a daily basis from the customers themselves. They work around the clock every day of the year and so this was my way of saying thank you for all their hard work.  This CQC rating recognises my teams efforts and we are truly proud of them.’

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